![]() As a result, fewer customer service representatives will be needed to answer phones or provide information to customers. The employment of customer service associates is expected to decline over the next decade.Įmployment growth will be limited because many companies are automating processes, such as online chat and voice recognition software, which allows them to serve customers more efficiently. Handling customer complaints regarding orders that were damaged or incorrectĪmazon Customer Service Associate Salary & OutlookĪmazon customer service associates are typically paid hourly wages, and their salaries can vary depending on a number of factors.Providing information about products or services via email or social media channels such as Facebook or Twitter.Processing payments by taking credit card information over the phone or online through websites such as PayPal or Amazon Payments.Performing other clerical tasks such as filing documents in electronic storage systems or paper filing systems.Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms.Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods.Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed.Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills.Processing returns by following company policies and procedures. ![]() ![]() ![]() Amazon Customer Service Associate Job DutiesĪmazon customer service associates have a wide range of responsibilities, which can include: These individuals must be able to effectively communicate with customers while also following company policies and procedures. Amazon’s success has made them a household name, but it takes a lot of hard work to keep their business running smoothly.Īmazon employs thousands of customer service associates who are responsible for handling all of the inquiries that come into their call center every day. They sell everything from books to electronics, clothing and even furniture. Amazon is one of the largest online retailers in the world. ![]()
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